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Biffa waste services
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Biffa contact details
Biffa is one of the UK’s largest commercial waste collection companies, operating a nationwide fleet and managing everything from general waste and recycling to food, clinical and hazardous waste.
Below are the main ways to contact their team:
Biffa's contact number
To reach Biffa’s customer service, call 0800 601 601 and choose option 1 to speak directly with a representative.
Biffa customer login
Biffa business customers can access an online portal to manage their accounts 24/7. The portal allows users to manage services, make payments and view invoices.
Log in to your MyBiffa to get started.
Biffa email address
If you need to contact Biffa via email, you can do so by emailing services@biffa.co.uk.
Biffa complaints process
If you are unhappy with Biffa’s service, they provide a way of raising an “expression of dissatisfaction” relating to their services. Here’s how it works:
Step 1: Contact Biffa's customer service team
The first step in raising a complaint with Biffa is contacting their customer service team. Refer to the section above for different ways of contacting Biffa.
Whichever method you use, include your account number, company address and a contact number to avoid delays.
Step 2: Internal escalation
If your complaint is not resolved straight away, Biffa states they will follow an internal escalation process and provide regular updates.
It is worth noting that Biffa is not a regulated company, meaning all complaint decisions are made internally with no independent adjudicator.
Step 3: Escalate to the ESA
If your complaint remains unresolved, you can contact the Environmental Services Association (ESA), the trade body for the UK waste management industry, at esauk.org or info@esauk.org.
The ESA cannot formally adjudicate complaints but can apply pressure on members where standards fall short.
Biffa commercial waste collection types
Below, we take a closer look at the types of waste collection services Biffa offers, from general waste to hazardous materials, and how they cater to different business needs.
General waste
Biffa’s general waste collection handles non-recyclable waste like food-soiled packaging, plastic wrappers, and contaminated paper, ensuring compliant disposal at licensed facilities.
Dry mixed recycling
Biffa provides commercial dry mixed recycling (DMR) collections allowing businesses to easily dispose of recyclable materials like paper, cardboard, plastics, and aluminium cans all in one bin.
Paper and cardboard
Biffa provides dedicated collections for commercial cardboard recycling. The collected cardboard and paper are sorted, cleaned, and recycled into new products such as packaging and paper goods.
Plastic waste
Biffa’s commercial plastic recycling service helps businesses segregate different types of plastics, such as PET and HDPE. By collecting plastics separately, Biffa ensures these materials are recycled and reintroduced into the production cycle.
Glass recycling
Biffa’s commercial glass recycling service collects and processes items such as bottles and containers, reintroducing them into production to support a circular economy.
Food waste
Biffa’s commercial food waste collection service helps restaurants, cafes and pubs responsibly manage organic waste, diverting it from landfills for composting or energy recovery.
Hazardous waste
Biffa also provides specialised collections for hazardous waste materials, ensuring safe handling, transport, and disposal following strict legal guidelines.
Confidential waste
Biffa offers confidential waste services for businesses needing secure disposal of sensitive documents, ensuring data protection and regulatory compliance.
Biffa waste management solutions
In this section, we explore the different waste management solutions Biffa offers to businesses.
Tailored plans
Biffa works with businesses to develop customised waste management plans, offering flexibility in collection frequency, waste type handling, and sustainability goals.
Eco-friendly options
Biffa is committed to sustainability, offering services that help businesses divert waste from landfills through recycling, composting, and incineration.
Compliance and reporting
Biffa helps businesses meet regulatory requirements with detailed waste reporting, waste audits, and compliant disposal services, ensuring businesses adhere to commercial waste regulations.
Nationwide service coverage
Biffa’s nationwide service coverage is a significant advantage for businesses. It provides reliable waste collection across the UK.
Waste collection vehicles
Biffa operates one of the UK’s largest fleets of collection vehicles, supported by a network of recycling facilities and waste transfer stations, meaning collections are less likely to be disrupted by third-party logistics issues.
Business size and sector experience
Biffa works with businesses across a wide range of sectors and sizes, from small independents to large multi-site operations, with experience spanning retail, hospitality, healthcare, construction and more.
Biffa’s waste disposal facilities in the UK
Biffa operates a wide range of waste disposal and recycling facilities throughout the UK to support its wide range of commercial waste collection and business recycling services.
Our experts have summarised some of their key facilities to demonstrate the scale of Biffa’s operations.
Energy from waste (EfW) Plants
Newhurst EfW, Leicester: Converts non-recyclable waste into renewable energy, helping to reduce landfill use while generating electricity.
Mechanical biological treatment (MBT) facilities
Brockhurst Wood, Sussex: This facility processes mixed waste through a combination of mechanical sorting and biological treatment. It helps reduce landfill use by separating recyclables and organic waste, converting organic materials into compost or biogas for renewable energy generation.
Material recovery facilities (MRFs)
- Aldridge MRF, Birmingham: Processes plastics, metals, and glass, recycling them into new products.
- Edmonton, North London: As the second largest MRF in the UK, Edmonton processes a wide range of recyclables, including paper, plastics, and metals. Advanced sorting technology helps reduce landfill waste and reintroduces materials into the production cycle.
Anaerobic digestion (AD) plants
Poplars Cannock AD Wolverhampton: Converts food waste into biogas and organic fertiliser through anaerobic digestion.
Hazardous waste treatment facilities
Wednesbury Treatment Centre, Birmingham: This facility is one of Biffa’s specialised hazardous waste treatment sites. It is equipped to handle and safely treat a variety of hazardous materials, including chemicals, industrial by-products, and clinical waste.
Waste Transfer Stations
Biffa operates over 50 waste transfer stations across the UK, including major locations in Manchester, Leeds, Bristol, and Glasgow, where waste is sorted and prepared for recycling or disposal.
Biffa Reviews
Biffa holds a Trustpilot score of 3.8, based on thousands of verified reviews from business customers. Below are the most common themes:
Pros
- Reliable collections: Many business customers highlight consistent and timely waste collection as a key strength, particularly for larger contracts.
- Range of services: Customers appreciate having access to a wide variety of waste streams under one provider, reducing the need to manage multiple suppliers.
- Driver and depot staff: Positive reviews frequently mention individual drivers and local depot teams rather than the business as a whole.
Cons
- Customer service response times: Delays in resolving complaints and slow responses from the customer service team are among the most frequently raised concerns.
- Billing and invoicing: A recurring theme in negative reviews is unexpected charges and errors in business waste collection costs.
- Pricing and contract terms: Some customers feel pricing lacks transparency, particularly around contract renewals and price increases mid-contract.
Biffa commercial waste collection by location
Biffa operates nationwide, but if you are looking for commercial waste collection in a specific area, our local guides cover availability, pricing and alternative providers in your region:
How much is Biffa commercial waste collection?
The cost of a Biffa commercial waste collection depends on several factors: Your location, the type of waste you need to dispose of, the frequency of collections required, and the volume of waste being handled.
For small and medium-sized businesses, you can get an instant quote online using their buy online page. If you are a large business, you can use their large business enquiry form.
You can use our online quote service to compare pricing from Biffa and other trusted providers to get a customised quote.